Items purchased in our store can only be returned or exchanged in our store. Items purchased online can be returned or exchanged in our store or by mail. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. To return your product, you should mail your product to: Croghan’s Jewel Box 308 King Street, Charleston South Carolina 29401, United States. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds will be credited to the same form of payment in your original purchase. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item.
An exchange for an online purchase can be made within 7 days if you have received a damaged, defective, or incorrect item. We only replace items if they are defective or damaged. If you received the incorrect item or need to make an exchange, contact us at [email protected] or 843-723-3594.