Purchase & Gifting

SHIPPING, DELIVERY & IN-STORE PICKUP POLICY

Processing

We make every effort to process orders within 1–3 business days of being placed. Our processing times may be longer due to the high volume of orders during the holiday season. Orders with engraved items have a longer processing time of 3–5 business days. We do not process or ship orders on Saturdays, Sundays, and/or nationally observed US holidays.

Shipping

We currently offer shipping methods within the contiguous United States only. We do not ship to PO boxes, to APO/FPO addresses, or internationally. All shipments are insured and shipped via UPS or FedEx. Shipments with items valued at $1000 and over will require someone present to sign for the package. In this case, we will contact you to schedule a delivery time.

Shipping Methods & Rates

We charge flat-rate fees for our shipping methods, and we offer free standard shipping on orders of $100.00 or more. Shipping fees for orders made in-store or by phone may vary. Our shipping methods and flat-rate shipping fees are subject to change during the holiday season.

Standard (4–7 business days) $15.00 
Express (2–3 business days) $25.00 
Overnight (1–2 business days) $35.00

Tracking Your Order

Delays due to inclement weather and other unforeseen circumstances beyond our control with our delivery carriers may adversely affect delivery times. Once your order has shipped, you will receive a confirmation email with a UPS or FedEx tracking number. Please allow 24 hours for your tracking information to update. You will be able to see the details of your shipment and track your shipment through the shipping carrier’s website.

In-Store & Curbside Pickup

We offer free in-store or curbside pickup option that can be selected during checkout. Your order will process within 1–2 business days. Orders with engraved items will process within 3–5 business days. We do not process orders on weekends or holidays. You will receive a notification email once your order is ready for pickup. Please call or text us to arrange a pickup time in-store or curbside. Our pickup hours are 10:00 am–5:00 pm Monday–Saturday, by appointment only.

Local Delivery

We offer a contactless local delivery service courtesy of MiKi. The local delivery option is available for orders within the Charleston area only and can be selected during checkout. Local delivery may be unavailable due to the high volume of orders during the holiday season. We will contact you with the phone number you provided at checkout. Deliveries are made Monday–Thursday depending on your location.

Local Delivery Schedule

Monday: Downtown, West Ashley, James Island 
Tuesday: Johns Island, Kiawah, Seabrook 
Wednesday: Mount Pleasant, Isle of Palms, Sullivan’s Island 
Thursday: Daniel Island, Park Circle

Croghan’s Jewel Box offers a variety of quality services for all of your needs. The list above are just a few examples of the way we help our customers take care of their most valuable possessions. We ship all over the country and also provide local downtown delivery services. Since we have been doing this for over 100 years, our customers have grown to depend on our advice and workmanship. Please do not hesitate to contact us if you do not see your specific request listed.

info@croghansjewelbox.com ph. 843.723.3594