Shipping and In-Store Pickup Policy
Currently Croghan’s offers shipping to all 50 states in the US only. We do not ship orders to post office boxes, to APO/FPO addresses, or internationally. All shipments are insured and shipped via UPS or FEDEX. Shipments with items valued $500 and over will require someone present to sign for the package. In this case, we will contact you to schedule a delivery time.
Orders are processed and shipped within 48 hours of being placed. Orders with engraved items have a longer processing time of 3–5 business days before being shipped. We make every effort to process and ship Express and Overnight orders within 24 hours of being placed. We do not ship on Saturdays, Sundays, and/or nationally observed US holidays.
We charge flat-rate fees for our shipping methods, and we offer free standard shipping on orders of $150.00 or more. Shipping fees for orders made in-store or by phone may vary. Overnight shipping is not available for orders shipped to Alaska or Hawaii.
Standard (4–7 business days) $15.00
Express (2–3 business days) $25.00
Overnight (1–2 business days) $35.00
TRACKING YOUR ORDER
Delays due to inclement weather and other unforeseen circumstances beyond our control with our delivery carriers may adversely affect delivery times.
Once your order has shipped, you will receive a confirmation email with a UPS or FEDEX tracking number. You will be able to see the details of your shipment and track your shipment through the shipping carrier’s website.
Any order purchased online may be picked up in our store for free. The in-store pickup option can be chosen during the checkout process under shipping methods.
Orders without engraved items will be processed and ready for pickup within 1–2 business days. Orders with engraved items will be processed and ready for pickup within 3–5 business days. You will receive an email when your order is ready to be picked up. Please wait until you receive this email before going to the store to pick up the order.