We make every effort to process orders within 1–3 business days. Processing times may be longer during the holiday season. We do not process or ship orders on weekends or nationally observed US holidays.

We offer three flat-rate shipping options: Standard (3–4 business days) for $25, Express (2–3 business days) for $50, and Overnight (next business day) for $75. Orders of $350 or more qualify for free standard shipping. Note: Overnight shipping is available Monday–Thursday only; overnight orders placed after 12:00 PM ET on Thursdays ship the following Monday.

We ship within the contiguous United States only. We do not ship to P.O. boxes, APO/FPO addresses, or internationally.

Once your order ships, you'll receive a confirmation email with a UPS or FedEx tracking number. Please allow 24 hours for tracking to update.

Yes — all shipments are fully insured and shipped via UPS or FedEx. Orders valued at $1,500 or more require a signature upon delivery; we'll contact you to schedule a convenient delivery time.

Yes! Select in-store pickup at checkout. Orders are typically ready within 1–3 business days, and you'll receive a notification email when ready. Pick up at Croghan's Jewel Box, 155 King Street, Charleston, SC 29401.

Online purchases may be returned or exchanged within 7 days of delivery, provided the item is unused/unworn and in its original condition. All sale items, engraved items, and special order merchandise are final sale and cannot be returned or exchanged.

Items purchased in-store must be returned in-store. Items purchased online can be returned either in-store or by mail to: Croghan's Jewel Box, 155 King Street, Charleston, SC 29401. You are responsible for return shipping costs, which are non-refundable. For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance.

Once your return is received and inspected, we'll notify you of approval or rejection. Approved refunds are credited to your original payment method — please allow up to 30 days for the credit to appear. Original shipping costs are non-refundable unless you received a damaged, defective, or incorrect item.

If the item was marked as a gift and shipped directly to you, you'll receive store credit in the form of a gift certificate emailed to you upon receipt of the return.

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [email protected] or 843-723-3594 and we'll arrange an exchange.

Merchandise that has been altered, sized, or engraved may not be returned or exchanged, unless there is a product defect or engraving error.

Yes! We offer financing options both online and in-store to help make your purchase more manageable.

We offer financing through Affirm for online purchases. Affirm allows you to split your purchase into easy monthly payments. Simply select Affirm at checkout to see your options.

Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. For licenses and disclosures, see affirm.com/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR.

We offer special financing options for in-store purchases. Please visit us at 155 King Street, Charleston, SC 29401 or contact us at [email protected] or 843-723-3594 to learn more.

Financing options are subject to credit approval. Terms and conditions vary by provider. Please contact us if you have any questions about financing your purchase.

1. Queen Street Garage 93 Queen St, Charleston, SC 29401 (We validate 40 minutes of parking in this garage.) Hourly Rate: $1 each 20 minutes $24 Daily Maximum

2. Majestic Square Garage 211 King St, Charleston, SC 29401 (Enter this garage on Market Street.) Hourly Rate: $1 each 20 minutes $24 Daily Maximum

3. On-street Meters: All on-street City of Charleston parking meters are active and require payment Monday through Saturday, from 9:00 a.m. to 6:00 p.m. (excluding Sunday and official city holidays).

We offer complimentary jewelry appraisals by request at the time of sale for pieces priced at $5,000 and over. Our appraisal experts are GIA-certified and bring over 30 years of experience to every evaluation.

Yes! We offer independent appraisal services on a weekly basis for jewelry purchased elsewhere, starting at $180 per piece. To book an appointment, please email [email protected].

We recommend updating your appraisals periodically to ensure adequate insurance coverage, as jewelry values change over time.

Our GIA-certified experts will identify gemstones, determine replacement values for insurance purposes, and provide thorough documentation of your piece — all complimentary with any in-store jewelry purchase.

Many rings can be resized, though some styles and metals may have limitations. Rings purchased at Croghan's receive their first sizing complimentary. Please note that rings that have been sized may not be returned or exchanged. Contact us for details specific to your piece.

If you're unsure of your size, we recommend coming in-store for a fitting. You're also welcome to contact us at [email protected] or 843-723-3594 and we'll be happy to assist.

We recommend visiting us in-store at 155 King Street, Charleston, SC 29401 to measure your ring size. You can also use a ring sizing guide — measure the inner diameter of a ring that fits well, or wrap a strip of paper around your finger and measure the length.

Yes! We offer professional pearl stringing and restringing services in-store at 155 King Street, Charleston, SC 29401.

We recommend having your pearls restrung every 1–2 years depending on how frequently they are worn. Regular wear can cause the silk thread to stretch and weaken over time, increasing the risk of breakage.

We use high-quality silk thread, which is the traditional and preferred material for stringing pearls. Silk is gentle on pearls and allows for knotting between each pearl to prevent loss if the strand breaks.

Turnaround time varies depending on the complexity of the piece. Please contact us at [email protected] or 843-723-3594 for current turnaround times and pricing.

Yes, you can mail your pearls to us at Croghan's Jewel Box, 155 King Street, Charleston, SC 29401. We recommend using an insured, trackable shipping method. Please include your contact information and a note describing the service needed.

Yes! We offer a wide range of jewelry repair services in-store at 155 King Street, Charleston, SC 29401, including ring sizing, prong retipping, clasp replacement, chain soldering, and more. Please note that we do not repair costume jewelry or watches.

Yes, we welcome repair work on jewelry from any source. Bring your piece in-store or contact us for more information.

Repair turnaround times are generally 2 weeks, but vary depending on the complexity of the work. We'll provide you with an estimated timeframe when you drop off your piece. Rush services may be available — please ask in-store for details.

Bring your piece into our store and one of our team members will assess the repair needed and provide you with an estimate. You can also reach us at [email protected] or 843-723-3594 with any questions.

Yes, you can mail your jewelry to us at Croghan's Jewel Box, 155 King Street, Charleston, SC 29401. We recommend using an insured, trackable shipping method. Please include your contact information and a description of the repair needed.

Yes! We offer professional machine engraving and hand engraving services in-store at 155 King Street, Charleston, SC 29401. Engraving is a beautiful way to personalize a piece of jewelry for yourself or as a gift.

Machine engraving typically takes 1–2 weeks, while hand engraving takes approximately 5 weeks. Turnaround times may vary depending on the piece and complexity of the inscription. Please contact us for more details.

Many jewelry pieces can be engraved, including rings, bracelets, pendants, and lockets. Many gifts can also be engraved. Not all pieces are suitable for engraving — please contact us at [email protected] or 843-723-3594 to confirm if your piece can be engraved.

Character limits vary depending on the size and style of the piece. Please contact us at [email protected] or 843-723-3594 for details specific to your piece.

Engraved items are considered final sale and cannot be returned or exchanged, unless there is a product defect or engraving error.

Yes! We offer custom jewelry design services. Whether you have a specific vision in mind or need guidance, our team is here to help bring your dream piece to life. Visit us in-store at 155 King Street, Charleston, SC 29401 or contact us at [email protected] or 843-723-3594 to get started.

The process begins with a consultation where we discuss your vision, budget, and timeline. From there, we'll work with you on design concepts, material selection, and final approval before crafting your piece.

Yes! We can incorporate your existing stones or heirloom pieces into a new custom design. Bring your pieces in-store for an evaluation and consultation.

Custom jewelry timelines vary depending on the complexity of the design. We'll provide you with an estimated timeframe during your consultation. We recommend planning ahead, especially for special occasions.

Pricing varies depending on the design, materials, and complexity of the piece. Please contact us at [email protected] or 843-723-3594 or visit us in-store for a personalized quote.

Custom and special order pieces are considered final sale and cannot be returned or exchanged.

5, 5.5, and 6mm are our most popular sizes. These are ideal for young girls and grow beautifully into an adult necklace.

Either is a wonderful start! The 1-pearl necklace is the classic beginning — she'll wear it as-is until enough pearls are collected to add to the strand. The 3-pearl option gives her a little more to show off right away.

We sell additional pearls by the inch and recommend collecting 10 or more before restringing. Each addition is restrung on silk cord with knots between each pearl — we charge $10 per inch for this service. Here's how many pearls you'll need for a finished necklace:

• 5mm: ~67 pearls (16") / ~75 pearls (18")
• 5.5mm: ~72 pearls (16") / ~80 pearls (18")
• 6mm: ~67 pearls (16") / ~76 pearls (18")

The final stringing is complimentary and includes a traditional clasp in yellow or white gold.

Yes! Most bracelets are 7". You'll need approximately 29–30 pearls depending on size.

Pearls are organic and porous — keep them away from perfume, lotion, hairspray, and water. Last thing on when dressing, first thing off.

We strongly recommend it. Our Akoya pearl additions are carefully matched for quality and color. Pearls sourced elsewhere may not match the completed strand.